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HomeMy WebLinkAbout[10b] Performance Measurement 041kAr" CITY oR ST. "KPH Council Agenda it 1O(C) MEETING DATE: July 5, 2012 AGENDA ITEM: Performance Measurement — Adopt Resolution 2012 -012 Adopting St. Joseph's Performance Measures Results SUBMITTED BY: Administration/Finance PREVIOUS COUNCIL ACTION: Council adopted resolution 2011 -014 declaring 10 performance measurements as developed by the State's Council on Local Results and Innovation. The Council agreed to survey the residents and report the results to the State Auditor by July 1, 2012. BACKGROUND INFORMATION: The 2010 State Legislature passed Statute §6.91 allowing cities to participate in a standard measures program to provide communication to its citizens on annual basis. The Legislature directed the State Auditor to establish a committee to identify ten (10) standard measurements as the minimum measurements each city should adopt. A copy of the committee's report can be found on the State Auditor's website. The City declared the minimum ten (10) performance benchmarks listed in the report prior to July 1 2011 for the City to be eligible for a per capita reimbursement of $0.14 per capita in 2011. For 2012, the City must report the results of a survey conducted of its citizens prior to July 1 2012 to be eligible for the same per capita reimbursement in 2012. Further, the results must be reported to the city residents before the end of 2012 in a mean's specified by Council. Staff recommends reporting the results on the City's website. The State Auditor provided an extension to adopt the resolution for the results until July 6 2012 to still be eligible for the 2012 per capital reimbursement. The performance measures survey was set up at no cost through the League of MN Cities via a URL link. The link could be accessed from the city website. An ad was placed in the May city newsletter and in the St. Joseph Newsleader. The survey was also announced at a Council meeting. The City had 59 respondents, but 6 were discarded as duplicates or non -City residents. The results of the 53 respondents are attached. BUDGET/FISCAL IMPACT: $914.76 per capita reimbursement, no payable 2013 levy limits ATTACHMENTS: RCA — Performance Measurement Resolution 2012 -012 Adopting Performance Measures Results Performance Measures Results REQUESTED COUNCIL ACTION: Authorize the Mayor and Administrator to execute Resolution 2012 -012 adopting St. Joseph's performance measures results. This page intentionally left blank ALlillakii/ftw,...___ City of St. Joseph, PO Box 668, St. Joseph MN 56374 2012 City of St. Joseph Performance Measurement Program Survey Results July 5, 2012 This page intentionally left blank Performance Measure Survey Index Survey Methodology Survey Results — By Question How Many Years in City 1 Overall Appearance of City 1 -3 Comments 1 -2 Table of Data & Illustration 3 Overall Feeling of Safety in City 4 -5 Comments 4 Table of Data & Illustration 5 Overall Quality of Fire Proection 6 -7 Comments 6 Table of Data & Illustration 7 Overall Condition of Streets 8 -9 Comments 8 Table of Data & Illustration 9 Overall Quality of Snowplowing 10 -12 Comments 10 -11 Table of Data & Illustration 12 Overall Dependability and Quality of Utility Services 13 -15 Comments 13 Table of Data & Illustration — Sanitary Sewer 14 Table of Data & Illustration — Water 15 Overall Quality of Recreation and Facilities 16 -18 Comments 16 -17 Table of Data & Illustration 18 Overall Quality of Services 19 -21 Comments 19 -20 Table of Data & Illustration — Quality of Service 21 Appendixes Appendix A 2011 Resolution Adopting Performance Measures 22 Appendix B 2012 Resolution Accepting Results 23 Appendix C 2012 Survey Form 24 -27 This page intentionally left blank Introduction In 2010, the Legislature created the Council on Local Results and Innovation. The Council created a set of ten standard performance measures for Cities and Counties that could assist the governing body in determining the quality, efficiency and need for services provided. This program has become known as the Performance Measurement Program. Participants in the program would agree to survey their constituents using the ten standards established by the Council. The survey would allow residents the opportunity to provide input on the services provided. To encourage participation in the voluntary program, the 2010 Legislature provided a financial incentive. Cities that opted to participate would be eligible for a reimbursement of $ 0.14 per capita, not to exceed $ 25,000 and would be exempt from levy limits under MS 275.70 to 275.74. For the City of St. Joseph, the reimbursement for participation will be $ 914.76. Additional information on the Council on Local Results and Innovation can be found the Minnesota Secretary of State Website: http: / /www.auditor.state.mn.us. Methodology To assist Cities with the new Performance Measurement Program, the League of Minnesota Cities created a survey that would meet the requirements of the 2010 Legislation. Participating Cities would have the opportunity to modify the question and they would administer the actual survey, providing the results to each City. The City of St. Joseph utilized the services the League of Minnesota Cities who provided the survey through survey monkey. The City notified the residents that they had an opportunity to provide input on the services provided. Notification was placed in the following locations: 1. Published in the May Newsletter distributed to all utility bill customers. Residents were provided with the URL and requested to participate. The URL as listed as follows: http://www.surveymonkey.com/s/STJOSEPH2012 2. Published in the June editions of the St. Joseph Newsleader 3. Published on the front page of the City Website. http: / /stjoseph.govoffice.com/ 4. Announced at the June 7, 2012 City Council meeting (Meetings are broadcast on local access and replayed weekly.) The survey was available on survey monkey from May 1 through June 13, 2012. At the end of the survey period, the League of Minnesota Cities provided the results. The results indicated that 59 individuals responded to the survey with the League of Minnesota Cities identifying six surveys that were either duplicates or non - residents. Therefore, the results on the following pages are a compilation of the 53 surveys. This page intentionally left blank HOW MANY YEARS HAVE YOU LIVED IN THIS CITY? Years in Total Number of years in City City Respondents : Individual Responses 0 0 - 05 .._ ..._..___ ll .d, (3), 1(2), 4, 5(4) ;06 -10 15 16(5), 7(3), 8(2), 9(2), 10(3) 11 -15 4 12,13(2) ►15 ___.__ :16 -20 6 117,18(3),19,20 21- 30 6 123, 2), 26, 28, 30 31 -40 6 t3Z34,40 1>41 5 145, 47, 50, 55, 75 HOW WOULD YOU RATE THE OVERALL APPEARANCE OF THE CITY? Good • Although I love the CSB /SJU students, I wish they would make use of trash bins for their litter, which, unfortunately, is quite visible along routes they walk to and from their dwellings and local bars. • I think most take pride -see a few buildings/garages that should be taken down -not used - falling apart • The city is very nice, but I think there should be more continuity with the streets on the north side of Hwy 75. They need a through street from the Holiday on the west side to Coboms on the east side. • Great seasonal decor. a beautiful fire department • It gets messy during warm days as the college students living in house rentals leave garbage on the ground. • Some homes are not maintained very well and many have unsightly sheds and other buildings that obviously were constructed before ordinances went in place but overall our city is very well -kept. • This looks like a bedroom community. I'm frequently surprised at the businesses that are actually here! • The appearance is good — however • Lawn maintenance and vacant lot maintenance to keep ordinance in compliance needs much attention • Some ordinances need to be enforced such as, hay bales, large RV /campers, buses, and other clutter in yards • Parts of the city are good and parts are just fair. • Downtown area was improved about 15 years ago with benches, light poles and flowerbeds, which improved the appearance a lot. • Development along Rd 75 is not very attractive Wage HOW WOULD YOU RATE THE OVERALL APPEARANCE OF THE CITY? - CONTINUED Fair • Most citizens keep their private property looking nice. Some businesses along the CSAH 75 corridor look very shabby which leaves a bad impression of the city (but some, such as Scherer Trucking, are impressive). There is no central focal point or cohesiveness in the downtown business district. • Too much of the old town is being taken away, And the so called new / modern style is taking its place. Our nice small town Atmosphere is slowly dying away. • There are blue garbage can's sitting in the front yards or on the side of houses that make everything look junky. There are also homes that have trailers, campers, boats etc. sitting all over the yards that are not on concrete. I thought these things had to be on the drive way or they would get a ticket. This needs to be enforced. Everything is just a junky mess. It is all over the city. I walk a lot and it is just getting worse. You let one get away with it and they all start doing it. It needs to stop. • I worry about what will happen with all the rental properties in St. Joseph once the college students can't live off campus • Need to keep up with homeowners that neglect their yards Poor • Definitely a second rate City with no progression in site. • The city does a very poor job of enforcing ordinances. Junk in a lot of yards (old cars, etc) for years! Trailers, campers, etc parked on empty lots or right next to houses (ordinance states they must be on a paved surface. Also Blue garbage cans in front of every house. Maybe we could have an ordinance stating they must be behind a house, or in a garage, but not in the front yard! 2 1 Page How would you rate the overall appearance of the city? # saying Excellent 5 # saying Good 35 # saying Fair 10 # saying Poor 2 # saying Don't know 0 Total Responses 52 % saying Excellent 10% % saying Good 67% % saying Fair 19% % saying Poor 4% % saying Don't know 0% Overall Appearance of City rr % saying Excellent • % saying Good % saying Fair • % saying Poor * % saying Don't know 1 - 31 Page HOW WOULD YOU DESCRIBE YOUR OVERALL FEELING OF SAFETY IN THE CITY? Very Safe • In the 12 years that we've lived in St. Joseph, we've always felt very safe, even if we happen to be out for a late night stroll. The only times my husband feels unsafe are when he feels threatened by an unleashed barking (or snarling) dog when we are out for a walk; however, we have not been bitten yet. People don't realize, when their unleashed dogs are in their yards, how threatening their dogs can be to strangers when they race madly over to them barking fiercely. The dog owners may know that their dogs won't bite, but the passers -by do NOT know that. Although the CSB /SJU students who live near us may at times be a bit loud, we don't mind so long as they're having good, clean fun. They've never been a threat to us, and we do enjoy our interactions with them. • The Police Dept employees are friendly. I see them driving through neighborhoods. Somewhat Safe • Too many bars downtown...we have many entries in the police blotter each week that is related to college students and alcohol. • A very competent police department would like to *see more patrol on the SE side near the old delwin. • Not real safe at times because of the speeding Vehicles. { Motorcycles, Hot Cars } not safe to walk Ave's or side streets. • I have never had anything happen. • Need to enforce speed limits and stop signs. We live in a very residential area with lots of kids playing outside and a stop sign right in front of our house - no one ever - ever stops for it. Furthermore - Northland Drive is a highway - people never obey the 30mph limit • Has gotten better with student issues and them thinking they run the city, but starting to get the big city problems with a small city attention • Vandalism occurs during college months • Street lighting in the areas that were annexed do not get the same amount of lighting as the older part of the city. The lighting is lacking, needs about twice the candle power it has. • Lack of patrol of speeding cars on Northland Drive. Too many kids around cars that do too fast. Somewhat Unsafe • I don't see cars yielding to walkers/bikers-we live on Minnesota st side of lake Wobegon trail -hard to get across 75 -light changes too fast -2x cars have just missed hitting us -too dangerous to cross with kids • Two people have gone missing from the area never to be heard from again! Very Unsafe • I have reported two crimes. One regarding a possible abuse situation that I witnessed at a local park. I informed the Chief about it the next day. He relayed the information to a detective, but I never received a phone call about it. I informed the Chief about it again, yet I still did not receive a call about it. The other situation pertains to a technological crime that is happening to me. They worked the case, and requested that I have a psychological evaluation done, which I did in good faith. They told me that if I would have that done, then they would pursue it with the CBI. They did not take it to the next level as promised. I think the problem is that there aren't enough resources to support our growing community, and he is doing his best to allocate the resources he has available but our budget is too limited. 4 1Page How would you describe your overall feeling of safety in the city? # saying Very Safe 29 # saying Somewhat Safe 21 # saying Somewhat unsafe 2 # saying Very Unsafe 1 # saying Don't know 0 Total Responses 53 % saying Very Safe 55% % saying Somewhat Safe 40% % saying Somewhat unsafe 4% % saying Very Unsafe 2% % saying Don't know 0% Overall Feeling of Safety y xi - • % saying Very Safe • % saying Somewhat Safe — ■ % saying Somewhat unsafe • % saying Very Unsafe —' • % saying Don't know SIPage HOW WOULD YOU RATE THE OVERALL QUALITY OF FIRE PROTECTION SERVICES IN THE CITY? Excellent • We only live a few block from the fire hall so I would expect fast response if needed • There is a good department that takes pride in what they do • When calls have been made in the past, department always response in very short time periods • GREAT FIRE DEPT Good • Never had to call but do believe good respond time • Have no knowledge about the fire department's service • Quality seems to be good but costly. It would be great if Waite Park and St. Joseph could consolidate their volunteer departments to save money on equipment and personnel • Being a voluntary department, it is good. • I have confidence in most of the firefighters and would hope equipment is up to par • Why did the city feel they needed to put the rock down on Iris lane - it is terrible, kids cannot even rollerblade on it anymore and they have not been by to sweep it up. It was not necessary. Don't Know • I haven't seen it in action or needed its services • Haven't really paid much attention to this. Haven't heard anything bad.... 61 Page How would you rate the overall quality of fire protection services in the city? # saying Excellent 28 # saying Good 17 # saying Fair 1 # saying Poor 0 # saying Don't know 7 Total Responses 53 % saying Excellent 53% % saying Good 32% 9. saying Fair 2% % saying Poor 0% % saying Don't know 13% Fire Protection — ■ % saying Excellent ■ % saying Good • % saying Fair • % saying Poor • % saying Don't know T _- -- 7IPage HOW WOULD YOU RATE THE OVERALL CONDITION OF CITY STREETS? Excellent • But not in the winter. I do not like that the streets don't get plowed after each snowfall. But sand and salt will be spread on top of the snow • Better be it costs me a fortune every year, you could do a better job of keeping semi off side roads too after what you charged me for street assessments Good • The major streets are in good shape • Except for the rock resurfacing on Pondview lane E. Not sure what happened but all we have seen from that project is loose rock everywhere pinging off our cars every time we drive. The quality of that work was extremely poor • I know the city is trying to keep our streets repaired. Every year a portion is improved • County roadways throughout and around the City are in worse condition Fair • We live in an older city with some of the street in bad shape. The requirement for city streets to have curbing is a hit or miss affair. Many alleys within the core city still consist of dirt. The city does not have a current Transportation Plan and decisions regarding improvements to current streets or additions of new streets seem to be decided on what is best for small interest groups or local neighborhoods rather than what is best for the city as a whole • People mow there lawns and blow all the grass clipping on the road.The city has even shot the grass clipping on the street by the northland park and on the walk way on Iris. This doesn't need to be blown on the street and the people doing this should also be ticketed for the mess. That way it would stop them from doing it again. It is just not nice looking at all and it is all over the street that people walk on. • Northland Drive has needed new lines painted for a couple years. Very difficult and dangerous to drive at night when raining or snowing. Bike path on Iris going to Northland Park needs to be marked or suggest poles be placed at the end of path entering road for safety and caution. Street sweeping could be done more often on road that have loose gravel/ resurfacing. • I don't like how all the gravel ends up on our property after they resurfaced the road. • Elllie CT is a new street and it is cracking terribly. This should be repaired before it gets worse • Most are quality Poor • Many streets are really rough downtown • Most of the roads need to be resurfaced. Also when the street cleaners came by, they did it on garbage day. Hello! They went around every garbage can...missing a lot of the street. Sartell's street cleaning was done at least 1 month before St. Joe's • Some streets in my neighborhood have potholes; however, I know that the city sees to having them filled. These streets are ready for an overhaul, though. 81 Page How would you describe your overall feeling of safety in the city? # saying Very Safe 29 # sayinq Somewhat Safe 21 # sayinq Somewhat unsafe 2 # saying Very Unsafe 1 # sayinq Don't know 0 Total Responses 53 % sayinq Very Safe 55% % sayinq Somewhat Safe 40% % saying Somewhat unsafe 4% % sayinq Very Unsafe 2% % sayinq Don't know 0% C Overall Feeling of Safety ■ % saying Very Safe • % saying Somewhat Safe — ■ % saying Somewhat unsafe _ • % saying Very Unsafe r % saying Don't know _ Wage HOW WOULD YOU RATE THE OVERALL QUALITY OF SNOWPLOWING ON CITY STREETS? Excellent • We've never been inconvenienced because of failure of snow to be removed in a timely manner. I walk to and from work every day and appreciate how efficient our snow removal system is. • Compared to many cities I've visited in us and across world - excellent -well maintained Good • Need to start plowing before 7:00 Less Salt. Use only where needed not the whole street. • I am glad that they do an early hour's cleanup on snow days. I would like to see a cleaner sweep after to remove the sludge after the major snow is removed. • Occasionally the street past our home could be plowed sooner • Would like to see the grass around the fire hydrant replaced by something zero maintenance or low maintenance. The grass gets ripped up every year and had to replace 2 sprinkler heads. • It was a mild winter. • It does take a long time for the side streets to get plowed - appears like one swipe is done and then it is left to melt off. Fair • Streets should be cleaned after a snowfall. I don't understand why sand/salt will be spread on the top of snow without removing snow first. • I am not sure why they prefer to salt and sand over plow the snow when we get 2 -3 inches of snow. It seems like as long they are driving around, they should put the plow down. • If it were me making the decisions i might approach things differently but I don't have much of an understanding of the budget and other details • Early plowing of neighborhoods would be nice • Streets are often not plowed on the weekends, and not plowed frequently enough during snowstorms (the city seems to wait until all the snow has fallen). Some side streets (such as mine, 17th Ave. S.E.) are not fully cleared, even several days after a snowfall. Intersections are often icy. • There are times that some parts of the city do not get plowed. It seems that some neighborhoods don't get the same service as some others • Need to at least make 1 path through street. Should have not had to call in to work because the street isn't plowed especially when it wasn't done until early afternoon. • Good job plowing but the backup beeping at 5 am is a little annoying when they do the corners • Snowplow dumps snow into all twelve driveways on one side of the street, rather than over to the other side which only has one driveway. • Low travel areas do not always get plowed the first day after a snow • Sometimes a ridge of snow is left at the intersection and you have to drive around it • plowing in cul -de -sac areas and residential areas in general needs to be addressed • They hardly ever plow the width of the streets. 101 Page HOW WOULD YOU RATE THE OVERALL QUALITY OF SNOWPLOWING ON CITY STREETS? — CONTINUED Poor • I would select very poor if it was available. It seems like if they have to opportunity to actually clean the snow, they're nowhere to be found. Always two days late. Don't remove the slop in Spring • Our road is rarely plowed by the time we need to leave for work in the morning at 0700; the intersections are full of packed snow. I have nearly gotten stuck in the snow many times and I take major roads to get around. It seems the city is trying to save money by not getting out and plowing in a timely fashion. I'm all for saving money but it really does come at the expense of the residents driving in the mess after a big storm. • I know costs is a huge factor - and keeping costs down, and eliminating overtime, but the city needs to be out sooner when the streets need to be plowed. And when they do plow - they leave a gap of about 3 - 5 feet before your driveway that is unplowed - what's up with that ? ?? • Because of the strict parking restrictions in the winter months and tickets wrote immediately. I would expect a more timely snow removal. Most of the time the street does not get plowed until the following day. No need for parking restrictions at night • I live on a cul -de -sac so they often don't get to my road real early. They also now throw the snow in my yard which is ridiculous • I live in the Graceview development and the roads are never cleaned off. 11 1 Page How would you rate the overall quality of snowplowing on city streets? # saying Excellent 8 # saying Good 21 # saying Fair 17 # saying Poor 7 # saying Don't know 0 Total Responses 53 % saying Excellent 15% % saying Good 40% % saying Fair 32% % saying Poor 13% % saying Don't know 0% Snowplowing ■ % saying Excellent • % saying Good ■ % saying Fair • % saying Poor • % saying Don't know 12 1 Page HOW WOULD YOU RATE THE DEPENDABILITY AND OVERALL QUALITY OF CITY SANITARY SEWER SERVICE? Excellent • Really love the cleanup days in the spring and fall Good • Never had a problem with this Fair • The city workers could be a better job of cleaning the streets to eliminate so much leave debris be washed into the sewer drains. It was after the heavy spring rains that the sweeper appears on the streets. • I have got some yellow water out of the faucets a few times this year, gross! Don't Know • I'm not sure what is meant by "city sanitary sewer service ". The garbage collection service is excellent and we have had no problems with the sewers. HOW WOULD YOU RATE THE DEPENDABILITY AND OVERALL QUALITY OF THE CITY WATER SUPPLY? Excellent • Never had a problem with • Could lower the chlorine content • I've lived in other areas of the country... Some with well water, some with bad tasting tap water. Water here is fine... hard, but fine Good • Orange /rust sometimes present • Water Quality can always be improved • Hate the fact that they have an ordinance that we can only water on certain days...even though we have our own well. I think that's infringing on our freedom a little too much. • had conditions in water when built here 17 yrs ago - glasses always came out of dishwasher white /coated - -very yuck - -no longer have issues Fair • I do not enjoy the taste of the water and have the white coating form in sinks and faucets. • The water pressure is inconsistent. Some days we can barely get the shampoo out of our hair in the shower due to such low pressure. Other days it is fine so we are not sure what is impacting this. It will vary from day to day and morning to night. • Not all of the water lines are looped systems. It has to do with the city not wanting to cover part of the cost because they could not show the benefit to access it to property owners. Poor • Even though they put up new water systems, they still restrict watering. It's difficult when I travel. 13 !Page How would you rate the dependability and overall quality of city sanitary sewer service? # saying Excellent 16 #sayinq Good 26 # sayinq Fair 4 # saying Poor 1 # sayinq Don't know 6 Total Responses 53 % saying Excellent 30% 1% saying Good 49% % saying Fair 8% sayinq Poor 2% % saying Don't know 11% Sanitary Sewer ■ % saying Excellent • % saying Good • % saying Fair — � i • % saying Poor • % saying Don't know _ 14 1 Page How would you rate the dependability and overall quality of the city water supply? # saying Excellent 14 # saying Gooci 28 # saying Fair 7 # saying Poor 2 # saying Don't know 2 Total Responses 53 % saying Excellent 26% % saying Good 53% % saying Fair 13% % saying Poor 4% % saying Don't know 4% Water Supply _ ■ % saying Excellent _ • % saying Good — ■ % saying Fair • % saying Poor • % saying Don't know 15IPage HOW WOULD YOU RATE THE OVERALL QUALITY OF CITY RECREATIONAL PROGRAMS AND FACILITIES (E.G. PARKS, TRAILS, PARK FACILITIES, ETC.)? Excellent • I love the park and rec areas in this town. They are kept clean. I especially like Klinefellter Park • Lots of parks, well maintained • Walking trails are available and linked throughout the city, and the Wobegon Trail begins in the city. Good • We are pleased to have some nice local parks • Getting a dog park would be a nice idea for the people who may not have large yards. • TOO MUCH EXPENCE ON TRAILS PARKS. AND SO VERY FEW USE THEM. We think the city of St. Joseph should start A Program. Maybe as early as grade school. And TELL PEOPLE, STUDENTS, HIGH SCHOOL, AND COLLEGE ETC. Which side of the Street TO WALK ON, Now we Learned many years ago To Walk Facing the Traffic,,, If That is still Right Then Please Start A Program and EDUCATE The PUBLIC. Most people walk on the wrong side of the road and don't know when A car etc. is behind them • I would not spend any more money than the present budget. • Grass not cut often enough. lots of weeds • The Wobegon trail is excellent, we also use the bike trails through Graceview and up to the new Kennedy school. The parks are very good also. A city swimming pool or splash pad would be a nice feature that is currently lacking. • I would love to see a splash pad at Northland Park. Also I think a city of this size should have a much better parks and rec program • Need a dog park • The Cloverdale Tot lot should have a handicap assessable entrance so people don't drive over my lawn with their bikes to get there • Wish we had a splash pad or a pool though Fair • I think we have some good parks just too far apart -too far from my home to use often -don't let kids go alone -feel unsafe -older kids bullying- causing problems • Another park placed on the SE side would be an attraction. much beautiful land owned by Stearns county near the Rassier property off of 91 Ave S • One park very near my home is great and we visit it at least weekly, maybe a bit more enforcement of the dog leash rule there would be nice since I have a child that uses the park also. • No swimming pool for kids. • I think that it is great that someone stepped up - Sharon Young to start the Rec league - but we need more involvement from the city itself and really grow & expand the program to offer soccer, tennis, etc just like St. Cloud - don't we want to grow our community and keep the $ here instead of giving it to St. Cloud ?? As far as the parks - we live near Northland - they should move the "old" playground or just get rid of it and add a toddler play area near the larger playground - there is nothing for toddlers to do. And the large playground has turned into a hangout for the teenagers - my kids cannot even 16 1 Page HOW WOULD YOU RATE THE OVERALL QUALITY OF CITY RECREATIONAL PROGRAMS AND FACILITIES (E.G. PARKS, TRAILS, PARK FACILITIES, ETC.)? CONTINUED play there anymore. Northland DOES NOT need a walking trail - it's a waste of money - why the heck do we have city streets on - we have enough people walking through our yard to get to the park - and the city doesn't do anything about it now, adding a trail is a waste - people rather walk around the neighborhood - our neighborhood that lives near Northland will all beg of you not to put in a walking path at that park. • Need a park on South East part of town • Need to develop areas for children in the summer - ie: pool, splash pad, etc. We use neighboring community services because there are not any available • Northland Park needs equipment that is age appropriate for children under 5 years. I was very disappointed. Paths around the park and to the equipment would be much appreciated especially when using stroller or wagon • The parks, trails and parks were mostly paid for by service clubs. The city does the daily maintenance but depends on service clubs for upgrades. New parks are paid for by developers either as cash or cash and land. • There needs to be a splash pad at Northland Park. There are so many young families who live in the neighborhood and it would be well used • we go to St Bens to use their tennis facilities Poor • Very little is spent on organized activities for young persons by the city. There is no city involvement with any type of senior activities. The city does have some nice parks that are well maintained but perhaps effort should be made to make citizens more aware of where the parks are and what they have to offer (perhaps a rotating Music -In- The -Park type promotion in the summer). • I didn't realize they really had one. Don't Know • I don't use them very much. I use the trail for walking. • I don't utilize these areas, so I can't really comment on them. • Lots of parks but still nothing with water, seems like in the paper were constantly spending 25,000 on this monument restoration and this park something but what about a beach or splash pad • there appears to be a great deal of opportunity to coordinate with community partners (CSB /SJU, St. Cloud School District 742, etc.) to better utilize existing facilities 17 1 Page How would you rate the overall quality of city recreational programs and facilities (e.g. parks, trails. park facilities, etc.)? # saying Excellent 12 # saying Good 16 # saying Fair 15 # saying Poor 3 # saying Don't know Total Responses 53 % saying Excellent 23% % saying Good 30% % saying Fair 28% % saying Poor 6% % saying Don't know 13% Rec programs and facilities ■ % saying Excellent • % saying Good • % saying Fair • % saying Poor • % saying Don't know 18 1 Page HOW WOULD YOU RATE THE OVERALL QUALITY OF SERVICES PROVIDED BY THE CITY Excellent • Except in the winter • I think they have excellent programs...like spring and fall clean up, where we can get rid of bigger household stuff. Also like the compost site, although I thought the permit price increase this year was way too excessive. Good • Because of the high infestation of tent caterpillars last year and this year, I and others would very much appreciate a city-wide spray of BT, which is known to be effective on tent caterpillars without harming bees, birds, etc. Perhaps you could take this into consideration? • I think city does better than a lot of area cities overall -could listen/ask more input/opinions from homeowners • It would be great if the city of St Joe would think about building a high school. The St Cloud schools are just way to large and St Joe keeps growing and it would be a great addiction to the city. There's plenty of room by the new Kennedy school to build it. ;) • Noise is a strong concern, again on the SE Side. The industrial park does have a company/building that sounds to have a grinder /packer /drill of some sort that intermittently turns on and off which is audible an ALL hours of the day, more prominent in the summer. It can be heard in the house with the windows closed, therefore the windows are nearly never left open during the night. I believe it may be coming for one of the concrete/block companies. • Our Police Dept. has done very little to keep the extremely loud Pickups, Motorcycles etc. at A Decent level, Over loaded Trucks on city Ave's And nothing is done even when called about it. Years ago we had two Police off and had better control of the problems listed. Especially the noise problem. One other thing that is getting, [We Think] out of hand and worse every year. That is ATV'S and Golf Carts on the streets and at most any time, from early morning to even when almost dark. They [Very Few If Any] have A SMV sign on and no brake lights or running lights. It is happening more right along. We have followed ATV' S and Golf Carts From as far as Scherer Trucking all the way to the 4 way stop at College Ave. and turn North, As well as many other streets, We almost ran into the back of one just awhile back as it was after dark and the Golf cart had no light of any kind. = What we would like to know are they LEGAL on the Streets Of St. Joseph now or not. Maybe the City could answer some of these questions in the NEWS LEADER !!! That Would Be Nice. Thank You. • Please keep spending and taxation low and be responsible servants of the public. • The broadcast of the city council should be better. The voice volume is very poor, and hard to hear. I don't know if this is the cable problem or the people to run the equipment. • We love St. Joe and are so happy to live here. The only other issue I want to bring forward is the City allowing 4- wheelers and snow mobiles on city streets. I don't believe this is safe for a town the size of St. Joseph and think that ordinance should be re- visited. • Would Like to see some Mosquito Control 191 Page HOW WOULD YOU RATE THE OVERALL QUALITY OF SERVICES PROVIDED BY THE CITY -- CONTINUED Fair • I'd rate this higher if the city leaders had more openness in their governmental meetings. There have been improvements from 3 or 4 years ago but, in this world of electronic availability, they have a very long way to go. The council labels many meetings as "working" meetings and therefore rationalizes a way to not televise them. Minutes of closed meetings seldom go through a public approval process after the reason for them being closed has been resolved. EDA meetings are not televised. Minutes of regular meetings are slow to appear on the city website. BUT...I do really like living in St. Joe. The city has much going for it. • The city really needs to be cleaned up. When we moved here there was never this much junk sitting in yards. The blue garbage cans have to get out of sight. Why have brick on your garage when you cover it with ugly blue cans. • TO MANY POLICE OFFICERS ON THE CITY PAYROLL AND ALSO THE COMPOST AREA SHOULD BE OPEN ALL DAY EVERY DAY • We need a high school. Especially with all the new developments in the area with young families • Why does Saint Joseph not offer a lawn watering meter? People would water more often if using a watering meter where they are not paying for sewer fees. The city would sell more water and the community would look better. Poor • Seems like the most of the police carry an air about them. Got pulled over once and even had my radar detector on so I knew he was watching, but he had a rider with and it seemed like he was just showing how arrogant, he could be. Small town cop with an ego. • The website is horrible; don't think it's been updated since it was created :( Don't Know • What other services do they supply? Can this be listed in the "In the Know in St. Joseph" 20 1 Page How would you rate the overall quality of services provided by the city? # saying Excellent 6 # saying Good 32 # saying Fair _ 9 # saying Poor 3 # saying Don't know 3 Total Responses 53 % saying Excellent _ 11 Ga % saying Good 60% f O �; :o saying Fair 17,0 % saying Poor 6% % saying Don't know 6% Overall Quality — Q Y of Services — r ■ % saying Excellent • % saying Good • % saying Fair • % saying Poor • % saying Don't know 21 1 Page This page intentionally left blank Appendix A Resolution 2011 -014 City of St. Joseph Resolution Declaring St. Joseph's Performance Measurements WHEREAS, pursuant to Minnesota Statute 6.91 cities may elect to participate in the standard measures program established by the Office of the State Auditor; and, WHEREAS, the City of St. Joseph acknowledges performance measurements provide feedback to their citizens, taxpayers, elected officials, staff and other interested parties about the effectiveness and efficiency of services provided by the City of St. Joseph; and, WHEREAS, the City of St. Joseph elects to participate in the State program and declares ten performance measures to review annually by June 15` NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF ST. JOSEPH, MINNESOTA declares the following standard performance measurements: 1. Citizen's rating of the overall quality of services provided by the City of St. Joseph. 2. Percent change in the taxable property market value. 3. Citizen's rating of the overall appearance of the City of St. Joseph. 4. Citizen's rating of the safety in the City of St. Joseph. 5. Citizen's rating of the quality of fire protection services in the City of St. Joseph. 6. Citizen's rating of the road conditions in the City of St. Joseph. 7. Citizen's rating the quality of snowplowing in the City of St. Joseph. 8. Citizen's rating of the dependability and quality of the St. Joseph water supply. 9. Citizen's rating of the dependability and quality of the St. Joseph sanitary sewer service. 10. Citizen's rating of the quality of St. Joseph's recreational programs and facilities (including parks, trails and park buildings). Adopted by the council this 16 day of June 2011. - -- S Rick Schultz, Mayor 4 . p. a /. ./ -• •• - 'eyre ., fry Adm istrator 22 1 Page Appendix B Resolution 2012 -012 Adopting St. Joseph's Performance Measures Survey Results Whereas, pursuant to Minnesota Statute 6.91 the St. Joseph City Council has adopted performance and output measures recommended by the State of Minnesota's Council on Local Results and Innovation and desires to continue with recommended performance measure guidelines and practices. Now therefore be it resolved, the St. Joseph City Council adopted the following performance measures initiatives: 1. That the City has adopted and implemented the minimum 10 performance measures developed by the Council on Local Results and Innovation. 2. That the City has implemented a local performance measurement system as developed by the Council on Local Results and Innovation. 3. That the City will report the results of the 10 adopted measures to its residents before the end of 2012 on the City's Website. 4. That the City has surveyed its residents on the services included in the performance benchmarks and intends to periodically (at least biennially) repeat the survey of its residents to gauge changes in the performance benchmarks. That the City adopts the results of the performance measures survey conducted in 2012. Adopted this day of , 2012. Rick Schultz, Mayor Judy Weyrens, Administrator 23 1 Page Appendix C Welcome to the 2012 citizen feedback survey for the City of St. Joseph. Your opinions are wry important to the cfy and responses to this survey are anonymous. Thank you for taking the time to participate. Please enter your email address. It will not be shared with the city (this survey is administered by the League of MN Cities). It is to help ensure that an individual can only complete this survey once. If you do not have an email, just type "no email." a ,ate r What city do you live in? r-- �; _ M" a ' * n�i 1.17 S • . , a p How many years have you lived In this city? � s �� R YA '\ ';t+ �Ty Years € x.. ;' ti 4 "* ... , How would you rate the overall appearance of the city? 0 Ea 0 000d 0 Fair Poor 0 Deal know Comments: How would you describe your overall feelhng of safety In the city? O safe V Sem.whai unsafe p very math Q Dorn know Comments: '9% q A 2' LL 7^' , �,...� r 18aa'x 24 1Page How would you rate the overall quality of fire protection services in the city? O Excellent O Good O Fair O Poor O Don't know Comments: Y t C-. 441 wtl' .. ,.s , s . How would you rate the overall condition of city streets? O Excellent O Go°d O F* O O Dart know Comments: " a� °Y au �: $ s '°a�+.. Z ;'* 5 a b Are t� How would you rate the overall quality of snowplowing on city streets? 0 Excellent O Good O Fair O Poor O Don't know Comments: u . rf � . ` a ' "?� a ,. , r 25IPage How would you rate the dependability and overall quality of city sanitary sewer service? O Excellent O Good O Fair O Poor O Don't know Comments: - i f How would you rate the dependability and overall quality of the city water supply? O Excellent O G0 ° d O Fair O Poor O Donlon:* Comments: w, * How would you rate the overall quality of city recreational programs and facHItips {e.g. parks, trails, park facilities, etc.)? 0 Excellent O Good O Fair • P°6r O Don't know Comments: 26IPage How would you rate the overall quality of services provided by the city? O Excellent O Good O Fair O O Don't know Comments: You haw completed the survey! Thank you for participating. 27IPage