HomeMy WebLinkAbout[08b] Survey Results
City of St. Joseph, PO Box 668, St. Joseph MN 56374
December 2013 City of St. Joseph
Performance Measurement Program
Survey Results
December 20, 2012
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Performance Measure Survey
Index
Survey Methodology i
Survey Chart Results – By Question
How Many Years in City 1
Overall Appearance of City 1
Fiscal Management and Health of City 1
Overall Feeling of Safety in City 2
Overall Quality of Fire Protection 2
Overall Condition of Streets 3
Overall Quality of Snowplowing 3
Dependability and Quality of Sewer 4
Dependability and Quality of Water Supply 4
Overall Quality of Recreation Programs and Facilities 5
Quality of Licensing, Permitting and Building Inspection Services 5
Quality of New Compost Site 6
Overall Quality of City Services 6
Survey Results – Comments
Comments Summary from Respondents 7-11
Appendixes
Appendix A 2011 Resolution Adopting Performance Measures 13
Appendix B 2013 Citizen Survey Questions 15
Appendix C 2014 Resolution Accepting Results 17
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Introduction
In 2010, the Legislature created the Council on Local Results and Innovation. The Council created a set
of ten standard performance measures for Cities and Counties that could assist the governing body in
determining the quality, efficiency and need for services provided. This program has become known as
the Performance Measurement Program. Participants in the program would agree to survey their
constituents using at least the ten standards established by the Council. The survey would allow residents
the opportunity to provide input on the services provided.
To encourage participation in the voluntary program, the 2010 Legislature provided a financial incentive.
Cities that opted to participate would be eligible for a reimbursement of $0.14 per capita, not to exceed
$25,000 and would be exempt from levy limits under MS 275.70 to 275.74. For the City of St. Joseph,
the reimbursement for participation is $ 914.76.
Additional information on the Council on Local Results and Innovation can be found the Minnesota
Secretary of State Website: http://www.auditor.state.mn.us.
Methodology
To assist Cities with the new Performance Measurement Program, the League of Minnesota Cities created
a survey that would meet the requirements of the 2010 Legislation. Participating Cities would have the
opportunity to modify the question and they would administer the actual survey, providing the results to
each City.
The City of St. Joseph utilized the services the League of Minnesota Cities who provided the survey
through survey monkey. The City notified the residents that they had an opportunity to provide input on
the services provided. Notification was placed in the following locations:
1. Published in the November Newsletter distributed to all utility bill customers. Residents
were provided with the URL and requested to participate. The URL as listed as follows:
https://www.surveymonkey.com/s/STJOSEPH2013.
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2. Published in the November 22and 29 edition of the St. Joseph Newsleader.
3. Published on the front page of the City Website. http://mn-stjoseph.civicplus.com/.
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The survey was available on survey monkey from November 15 through December 13, 2013. At the
end of the survey period, the League of Minnesota Cities provided the results. The results indicated that
87 individuals responded to the survey.
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