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HomeMy WebLinkAbout[04f] Performance Measurement Survey Results Council Agenda Item 4f MEETING DATE: April 20, 2020 AGENDA ITEM: Performance Measurement Survey Results SUBMITTED BY: Finance PREVIOUS COUNCIL ACTION: Council adopted resolution 2011-014 declaring 10 performance measurements as developed by the State’s Council on Local Results and Innovation. The Council declared the 2020 survey questions in February 2020. BACKGROUND INFORMATION: The 2010 State Legislature passed Statute §6.91 allowing cities to participate in a standard measures program to provide communication to its citizens on annual basis. The Legislature directed the State Auditor to establish a committee to identify ten (10) standard measurements as the minimum measurements each city should adopt. A copy of the committee’s report can be found on the State Auditor’s website. The City declared the minimum ten (10) performance benchmarks listed in the report prior in 2011 for the City to be eligible for a per capita reimbursement of $0.14 per capita annually. For 2020, the survey was conducted and results received prior to July 1, 2020 to be eligible for the 2020 per capita reimbursement. The results of the March 2020 survey are enclosed and are available on the City’s website. The survey includes comments from 29 respondents. Only city residents were allowed to respond and duplicate responses were not allowed. The State Auditor’s office requires a 2020 resolution to accept the results prior to July 1, 2020. BUDGET/FISCAL IMPACT: Appx. $1,025 reimbursement, no payable 2021 levy limits ATTACHMENTS: RCA – Performance Measurement Performance Measurement Survey Questions Resolution 2020-012 Accepting St. Joseph’s Performance Measures Survey Results March 2020 Performance Measure Program Survey Results REQUESTED COUNCIL ACTION: Authorize the Mayor and Administrator to execute Resolution 2020-012 accepting St. Joseph’s performance measures results and report results to the State Auditor. Resolution 2020-012 Accepting St. Joseph’s Performance Measures Survey Results Whereas, pursuant to Minnesota Statute 6.91 the St. Joseph City Council has adopted performance and output measures recommended by the State of Minnesota’s Council on Local Results and Innovation and desires to continue with recommended performance measure guidelines and practices. Now therefore be it resolved, the St. Joseph City Council adopted the following performance measures initiatives: 1. That the City has adopted and implemented the minimum 10 performance measures developed by the Council on Local Results and Innovation. 2. That the City has implemented a local performance measurement system as developed by the Council on Local Results and Innovation. 3. That the City will report the results of the 10 adopted measures to its residents before the end of 2020 on the City’s Website. 4. That the City has surveyed its residents on the services included in the performance benchmarks and intends to periodically (at least biennially) repeat the survey of its residents to gauge changes in the performance benchmarks. 5. That the City accepting the results of the performance measures survey conducted in March 2020. th Adopted this 20 day of April, 2020. __________________________________________ Rick Schultz, Mayor ___________________________________ Kris Ambuehl, Administrator April 2020 City of St. Joseph Performance Measurement Program Survey Results April 20, 2020 This page intentionally left blank Performance Measure Survey Index Index i Survey Methodology ii Survey Chart Results – By Question How Many Years in City 1 Overall Appearance of City 1 Fiscal Management and Health of City 2 Overall Feeling of Safety in City 2 Overall Quality of Fire Protection 3 Overall Condition of Streets 3 Overall Quality of Snowplowing 4 Dependability and Quality of Sewer 4 Dependability and Quality of Water Supply 5 Overall Quality of Recreation Programs and Facilities 5 Overall Quality of City Services 6 Survey Results – Comments Comments Summary from Respondents 7-9 Appendixes Appendix A 2011 Resolution Adopting Performance Measures 13 Appendix B 2020 Resolution Accepting Results 17 i This page intentionally left blank Introduction In 2010, the Legislature created the Council on Local Results and Innovation. The Council created a set of ten standard performance measures for Cities and Counties that could assist the governing body in determining the quality, efficiency and need for services provided. This program has become known as the Performance Measurement Program. Participants in the program would agree to survey their constituents using at least the ten standards established by the Council. The survey would allow residents the opportunity to provide input on the services provided. To encourage participation in the voluntary program, the 2010 Legislature provided a financial incentive. Cities that opted to participate would be eligible for a reimbursement of $0.14 per capita, not to exceed $25,000 and would be exempt from levy limits under MS 275.70 to 275.74. For the City of St. Joseph, the reimbursement for participation is approximately $1,025. Additional information on the Council on Local Results and Innovation can be found the Minnesota Secretary of State Website: http://www.auditor.state.mn.us. Methodology To assist Cities with the new Performance Measurement Program, the League of Minnesota Cities created a survey that would meet the requirements of the 2010 Legislation. Participating Cities would have the opportunity to modify the question and they would administer the actual survey, providing the results to each City. The City of St. Joseph utilized the services the League of Minnesota Cities who provided the survey through survey monkey. The City notified the residents that they had an opportunity to provide input on the services provided. Notification was placed in the following locations: 1. Published in the March Newsletter distributed to all utility bill customers. Residents were provided with the URL and requested to participate. The URL was listed as follows: https://www.surveymonkey.com/r/STJOSEPH_2020. 2. Posted on the City of St. Joseph cable channel and marque sign. 3. Published on the front page of the City Website. http://cityofstjoseph.com. thrd The survey was available on survey monkey from March 13 through April 3, 2020. At the end of the survey period, the League of Minnesota Cities provided the results. The results indicated that 29 individuals responded to the survey. ii Overall appearance of city Don't knowPoorFairGoodExcellent City of St. Joseph Performance Measurement Survey Results - Charts April 20, 2020 How many years have you lived in this city? Total Years in City Respondents Number of Years in City Individual Responses 00-05 years 6 1{1}, 2{3}, 4{1}, 5{1} 06-10 years 3 8{1}, 10{2} 11-15 years 6 12{1}, 13{3}, 15{2} 16-20 years 6 18{2}, 19{2}, 20{2} 21-30 years 3 21{2}, 27{1} 31-40 years 4 32{1}, 37{1}, 40{2} >40 years 1 49{1} How would you rate the overall appearance of the city? 1 Fiscal management and health Don't knowVery unsafeSomewhat unsafeSomewhat safeVery safe Overall feeling of safety Don't knowPoorFairGoodExcellent How would you rate the fiscal management and health of the city? How would you describe your overall feeling of safety in the city? 2 Overall quality of fire protection Don't knowPoorFairGoodExcellent Overall condition of city streets Don't knowPoorFairGoodExcellent How would you rate the overall quality of fire protection services in the city? How would you rate the overall condition of city streets? 3 Overall quality of snowplowing Don't knowPoorFairGoodExcellent Sanitary sewer service Don't knowPoorFairGoodExcellent How would you rate the overall quality of snowplowing on city streets? How would you rate the dependability and overall quality of city sanitary sewer service? 4 City water supply Don't knowPoorFairGoodExcellent City Rec programs and facilities Don't knowPoorFairGoodExcellent How would you rate the dependability and overall quality of the city water supply? How would you rate the overall quality of city recreational programs and facilities (e.g. parks, trails, park facilities, etc.)? 5 Overall quality of services Don't knowPoorFairGoodExcellent How would you rate the overall quality of services provided by the city? 6 29 respondents City of St. Joseph Performance Measurement Survey Results - Comments April 20, 2020 The following comments were received from survey respondents. Public Safety Comments:  We enjoy living here. Great place overall. Controlling speeders and those running stop signs is hard to do but help in that area is appreciated.  Today’s newsletter has reminders about various parking/property reminders. There are quite a few property owners/landlords who do not follow city guidelines, i.e., vehicles parked on grass, yards in disarray, junk in yards, vehicles/trailers not on hard surfaces year around. We do not see the city enforcing the laws in this area. Some yards look pretty shabby. Please make people clean up! Streets/Plowing Services Comments:  Our mail boxes were moved without notification of any of our neighbors because of road work. Communication needs work.  Snowplowing this winter has to be the worst I have ever seen in the 12 years I lived here. th  There needs to be a right turn lane on 20 Ave SE by the American Burger Bar. This will definitely be required once the apartment buildings open.  It would be great to have better plowing on trails especially. Wildwood is often not well groomed. The track behind the old Kennedy schools should be plowed. I love S.t Joe, but these things can make it difficult sometimes.  It would be nice if the city streets were swept at least once in the spring and again in the fall. I believe that the downtown area is well kept, but the outlying neighborhoods could use a cleaning now and again too. The goes with general road maintenance, neighborhood streets are neglected. th  Several years ago I was told that the remainder of 5 Ave NE and Fir St would be resurfaced. When will this happen? When will you make stores on main street accessible to handicapped people?  City sidewalks in the city are poorly maintained. As taxpayers being nickel and dime to death, one only sees how ridiculous it is to see a city worker driving down MN street to only clean off a sidewalk in front of a city business. Either have the city business maintain it, like all residents are expected or have the city worker clean all sidewalks within the city limits. There are individuals who love the great outdoors who love to take in the fresh air of all the season, however are unable to cause of the uncleaned sidewalks, maybe there are notices given, however are the citations enforced?  It would be nice to add some more street lights on Morningside Loop. The loop was developed more and no more lights went up.  Hopefully the new studded tracks policy for Wobegon trail doesn’t ruin it in the near future. 7 Utility Services Comments:  Water tastes bad.  I think the city water is fair because I get a lot of sediment. I use a filter and I have to change it often.  Well water and septic tank for primary water supply.  Better filtration to water, as it is extremely hard, even after softener works on it. Parks and Recreation Comments:  I would love to see a community center similar to what Sartell has!  I don’t think we need more facilities.  City offers no activities for families or kids for summer rec. All would enjoy summer splash pad or wading pool rather than extravagant money spent on water park. Parks are not anything special, most run down. Would also be nice to have a community center for year-round activities.  The park and rec program is terrible in St. Joseph. There is nothing for kids to do in the summertime. The city spent all kinds of money on a feasibility study for an over extravagant water park, the money spent on that could have paid for part of a splash pad.  Lets make the government center welcoming for all to use….Pickleball is offered to the public, however there is a $2 fee. Individuals currently can use the Haehn Center for no cost for tennis, walking, workout equipment and pickleball. Hmmmmmm….  A splash pad or pool would be so nice. A BIG park for ALL ages. Replace the existing park at township hall, as it is rusty, and pea rocks.  The prospect of a community center being built is great. Hopefully it gets done.  It would be cool to get the state amateur baseball tournament to come to town, even for just a few games if possible. Does St. Joe have a 4-H Club for kids, could be another good community thing for town The softball fields down by Millstream could use a little attention. Other City Services Comments:  The people in human resource or in charge of human resources in the City of St. Joseph should really learn what and how they talk whether they think people are listening or not.  The city website is terrible to navigate.  Any chance that old car repair shop that is all busted up on west Minnesota (main street) get fixed up, bought by the city, something to face lift that corner looks crappy. Continue to focus on decent single family housing, not apartments. Preferably no government subsidized housing. Dollar General was a nice addition to town. 8 General Comments:  Taxes are high for a small town.  I very much disapprove of the “pet projects” that certain council people try to push through. We cannot afford expensive water parks and a huge community center, both of which will get used by very few and not produce nearly enough revenue to justify the cost. The other thing I find very offensive is the ridiculous high cost of city services. I have friends in St. Cloud and Sartell with $50 to $60 water/sewer/refuse/street light bills. They use similar amounts that I do yet my bill is $117!!!! It is ridiculous that St. Joe has to raise rates every year. Since I moved to St. Joseph my water bill has increased 780%! While I do realize I’ve lived here a long time, if my heat and electric bills would have increase 780% I would no longer be able to live in my house and would probably be in some income assisted housing. Another thing that is unfair is the constant increase in senior garbage rate. It started out as ½ of the regular rate. It’s obvious that the discount is slowly being eliminated. When I drive trough the city on refuse day, I see large carts heaped so full that the covers can’t be closed. I never fill my small cart, not even when I don’t put it out for a month! Every senior I know agrees with that. Have someone explain to me how that is fair!  What happened to our welcome sign coming in from St. Johns…. City is VERY catered to college students and what benefits them….  The leadership of our city has gone downhill in the past few years.  Spend way too much money on things not needed, like a tunnel to cross highway, not necessary, and new city buildings.  Spending priorities seem to be those of the government, NOT of the residents.  We always seem to spend money on favorite projects rather than where it is really needed or not needed at all.  I thought we had the shopping news delivery problem solved as I did not get it for about half a year, but now I get it again but usually at the bottom of my driveway or in the street even though I don’t want it. Thank you.  I think the city does some things well. Property taxes have gone up enough and the overall return on the tax increase hasn’t been noticeable in terms of better service, etc. to residents. Whatever happened to the old police chief? Was the reasoning why he was terminated made available to residents? Did we learn anything from his termination? Hopefully we enacted policies to nip things in the backside before bad things happen. Can we fire Dennis Dahlman from the St. Joe newspaper? His articles are ridiculous, bias and down right terrible. Is simple objective reporting on anything that difficult? Connor does fine and Mike is a fresh of breath air compared to Dalman. Will Rick stick around as mayor, haven’t heard good things about Anne. Overall I like living here, keep making St. Joe a great place to raise a family. It’s the brightest spot in central MN. 9 Appendix A Resolution 2011-014 Declaring St. Joseph's Performance Measurements 11 Appendix B Resolution 2020-012 Declaring St. Joseph’s Performance Measurements Resolution 2020-012 Accepting St. Joseph’s Performance Measures Survey Results DRAFT Whereas, pursuant to Minnesota Statute 6.91 the St. Joseph City Council has adopted performance and output measures recommended by the State of Minnesota’s Council on Local Results and Innovation and desires to continue with recommended performance measure guidelines and practices. Now therefore be it resolved, the St. Joseph City Council adopted the following performance measures initiatives: 1. That the City has adopted and implemented the minimum 10 performance measures developed by the Council on Local Results and Innovation. 2. That the City has implemented a local performance measurement system as developed by the Council on Local Results and Innovation. 3. That the City will report the results of the 10 adopted measures to its residents before the end of 2020 on the City’s Website. 4. That the City has surveyed its residents on the services included in the performance benchmarks and intends to periodically (at least biennially) repeat the survey of its residents to gauge changes in the performance benchmarks. 5. That the City accepting the results of the performance measures survey conducted in March 2020. th Adopted this 20 day of April, 2020. __________________________________________ Rick Schultz, Mayor ___________________________________ Kris Ambuehl, Administrator 12